Privacy Policy

Effective Date: April 2, 2026

TOTSI (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how TOTSI collects, uses, stores, and protects your data when you visit our website, place an order, or contact us.

TOTSI is a brand owned and operated by Aura Forge SARL.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details and customization information
• Business information (for B2B orders)
• Messages sent through forms, email, or customer support

b) Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on site
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer service and respond to inquiries
• Send order updates and confirmations
• Improve our products and website experience
• Provide custom design and printing services
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal data.

However, we may share information with trusted third parties only when necessary, including:

• Shipping and delivery providers
• Payment processors
• Website hosting platforms (such as Shopify)
• Marketing or analytics tools (if used)
• Legal authorities if required by law

These third parties are required to handle your data securely and only for the purposes requested.

4. Payment Security

All payments are processed through secure payment providers. TOTSI does not store or have direct access to your full payment card details.

5. Cookies Policy

Our website may use cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences
• Track website performance
• Improve user experience

You can disable cookies through your browser settings, but some website features may not function properly.

6. Data Storage and Protection

We take appropriate security measures to protect your personal information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

While we take strong precautions, no online system is 100% secure. You use our services at your own risk.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent to marketing communications

To request any of these, contact us using the email below.

8. Third-Party Links

Our website may contain links to external websites. TOTSI is not responsible for the privacy practices of third-party sites.

9. Children’s Privacy

TOTSI does not knowingly collect personal information from children under the age of 13. If such information is collected accidentally, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: sales@auraforge.us

Company: Aura Forge SARL (Owner of TOTSI)